FAQ

What’s the fastest I can receive my order?
Our standard turn around time is 3-4 working days from confirmation of order. We do offer a faster lead time which is 2 working days. The artwork you supply must be print ready, every product we sell has an artwork template. It is important that it conforms to that. We are able to offer a much faster service, at extra cost. On some products, we can even dispatch them the same day if artwork is received by 10am! Please call or email us to check availability and pricing.

How do I send you my artwork?
On checking out, you will have an option to upload via our website.  Alternatively you can send it by email to info@premierprint.co.uk. Please include your order number (found on your order confirmation email and portal) when sending artwork.

I don’t have any artwork, can you help?
It’s no problem if you can’t supply print ready artwork – we offer a design service for £10 per piece. Please email or call us with details of your requirements. We need to know whether you have high res images and logos to use and whether you have an idea of the layout/colours you would like.

How soon will I receive my order?
Standard lead time is 3-4 working days. Our express service is 2 working days. – See the countdown timer on each product.

How will my order be shipped?
Most orders will be shipped by courier, on a next day service. We use TNT and you will be notified the day your item leaves us.

Cut off times
Our cut off for all orders is 11.30am daily. If you miss this please call us on 01277 634 508.

Do your PVC Banners come with eyelets?
We put eyelets in all of our banners as standard. If  you have a different fixing method in mind, we can supply them without eyelets. Please mention this when you send your artwork over. We can supply adhesive hook and loop tape if you need it and can also leave a border around the banner so it can be folded around a sheet of wood and stapled.

How can I contact you?
Please see our contact details at the top of the screen.

Where do you deliver?
We can deliver anywhere in the UK. There is a surcharge for Northern Ireland, the Highlands of Scotland and islands such as the Isle of Wight and the Isle of Man. Please contact us for our best prices on these locations – it will depend on the overall size of the parcel.

Can I have my banner supplied with pole pockets?
Yes, no problem , please request this when ordering (there is an extra charge involved).

Do you offer bulk discounts?
Yes! All products are set to offer multiple discounts. If you can’t find the quantity or size you’re looking for please request a quote.

What’s the largest size you can print?
We can print up to 2.5m x any length, without a join. Larger banners can be produced in sections and joined, but they are difficult to ship.