Frequently Asked Questions

Can you colour match?

Yes of course. However, in any printing process there is a potential for variation in the colours produced. While we certainly know our systems and can match your colour requirements fairly precisely, we do ask that for any particularly sensitive colours, for example corporate branding, you provide us with Pantone references to match to, or even post us an example of printed materials you may have, e.g. a business card or leaflet.

What do I do if my product arrives damaged?

In the unlikely event that your product arrives in less than perfect working order please contact us immediately to arrange your replacement.

Do you accept returns?

Only ‘off the shelf’ items may be returned in an undamaged state in their original packaging and are subject to a 25% restocking fee. Returns cannot be accepted on any products with printed graphics or custom made systems.

Where do you deliver?

We can deliver anywhere in the UK. There is a surcharge for Northern Ireland, the Highlands of Scotland and islands such as the Isle of Wight and the Isle of Man. Please contact us for our best prices on these locations – it will depend on the overall size of the parcel.

How can I contact you?

Please see our contact details at the top of the screen.

Do your PVC Banners come with eyelets?

We put eyelets in all of our banners as standard. If you have a different fixing method in mind, we can supply them without eyelets. Please mention this when you send your artwork over. We can supply adhesive hook and loop tape if you need it and can also leave a border around the banner so it can be folded around a sheet of wood and stapled.

Cut off times

Our cut off for all orders is 3pm daily. If you miss this please call us.

How will my order be shipped?

Most orders will be shipped by courier, on a next day service. We use APC or TNT and you will be notified the day your item leaves us.

What are your artwork requirements?

Please click on the artwork tab on the product you would like to purchase. If you need any help please email or call us.

How soon will I receive my order?

Standard lead time is 3-4 working days. Our express service is 2 working days. – See the countdown timer on each product.

I don’t have any artwork, can you help?

No problem! if you can’t supply print ready artwork – we offer a design service for £10 per piece. Please email or call us with details of your requirements. We need to know whether you have high res images and logos to use and whether you have an idea of the layout/colours you would like.

What’s the fastest I can receive my order?

Our standard turn around time is 3-4 working days from confirmation of order. We do offer a faster lead time which is 2 working days. The artwork you supply must be print ready, every product we sell has an artwork template. It is important that it conforms to that. We are able to offer a much faster service, at extra cost. On some products, we can even dispatch them the same day if artwork is received by 10am! Please call or email us to check availability and pricing.

How do I send you my artwork?

On checking out, you will have an option to upload via our website. Alternatively you can send it by email to info@premierprint.co.uk. Please include your order number (found on your order confirmation email and portal) when sending artwork.