I’ve forgotten my password, what do I do?

Click My Account, then click Forgotten your password?.

Enter your email into the field and click Reset Password. We will then send you an email with a secure link to reset your password.

If you are still having issues please get in contact with us. 

How do I register / create an account?

To create an account, click My Account on the top menu button and simply fill in the details.

Do you offer white label printing/shipping?

Yes! everything we ship is white label, over 40% of our business is from trade printers, white label business owners.

We ship in unbranded boxes and we never include any paperwork with any order, all invoices are sent via email. 


I’m a reseller, can you ship directly to my client?

Yes, our service is completely white label there are no identifying marks of where the parcel has come from. 

When checking out simply input your customers address into the delivery details. All tracking info will be sent to the email address the order was made with. 

Where can I find my invoice?

All invoices are sent via email with order conformation. 

Where do you deliver?

We can deliver anywhere in the UK. There is sometimes a surcharge for Northern Ireland, the Highlands of Scotland and islands such as the Isle of Wight, the Isle of Man and the Chanel Islands. 

Please contact us to double check on these locations – it will also depend on the overall size of the parcel.

Please note – these delivery areas may also take longer to deliver to then what is advertised on our website, due to our delivery companies own schedules. 

Do you ship to southern Ireland?

Yes we do but we cannot take the order on the website this must be emailed.

How will my order be shipped?

All our parcels are bubble wrapped and shipped in strong cardboard boxes. Larger orders with multiple sizes and materials will have multiple boxes shipped out. 

We ship orders with DPD Local, APC and DX on a next day service. All orders will have tracking on the day of delivery. 

A notification email/text message is sent once the parcel has left our warehouse, with all tracking info with the relevant parcel company. 


Why do we use staples on our boxes?

As a responsible company we are always seeking to improve our packaging.

We use staples and a small amount of tape to secure the sides, as a result we have reduced our plastic tape consumption by over 50%.

Is everything done in-house?

Yes we are very proud that we print everything in our Kent warehouse. 

Can I collect my order?

We currently don’t offer collection, shipping only. 

Can I upgrade my delivery?

If your order has been shipped you can simply wait for the email from DPD local, APC or DX,  you’ll be able to upgrade it on their portal.

If you would like to upgrade the delivery date from Standard to Express once the order is placed, please get in contact with us as soon as possible. We will do our best to do this for you but will depend on if the printing run for the day has already been sent to print. There will also be an additional cost for the difference in upgrading, this must be paid before we ship. 

Please note shipping large items to British Islands and to Scotland can take longer to deliver (than advertised) with our delivery companies due to their own turnaround and schedules – they may not be able to upgrade. 

How do I update my shipping and billing addresses?

Please log into your account, from there you can find your order and update the shipping address. 

What do I do if my product arrives damaged?

In the unlikely event that your product arrives in less than perfect condition please contact us via email immediately to arrange your replacement.

The best way to do this is by taking photos of the issues, box and label and dropping us over an email, once we have this we can look to get the issue sorted as soon as possible for you. 

If you contact us via phone or LiveChat regarding an issue/damage, you will be advised to send via email so we can track and log your issue and find a resolution. 

Please note, we will only print from your existing uploaded artwork, if you want to change the design there will be a fee of 50% of the item. 



What if I’m not happy with my order?

If you are not satisfied with your purchase, please contact us as soon as possible. 

We will review your request and do our best to address your concern. 

Do you accept returns?

Only ‘off the shelf’ items may be returned in an undamaged state in their original packaging and are subject to a 25% restocking fee. Returns cannot be accepted on any products with printed graphics or custom made systems.

What are your turnaround times?

Our standard lead time is 3-4 working days and our express service is 2 working days – Please see the countdown timer on each product page. 

The choice between standard and express can be chosen on each product just below your order sizes. 

Delivery dates advertised on the website only apply to orders with print ready artwork and are only ‘expected’ delivery dates. 

Please note shipping large items to British Islands and to Scotland can take longer to deliver (than advertised) with our delivery companies due to their own turnaround and schedules. 

Can I order over the phone?

Unfortunately we currently don’t take orders over the phone. 

We can of course help you navigate our website so you can place your order with confidence. 

Where do I find my order status?

Simply log into your portal and you will find your order history and where your job is in its journey.  

Common statuses include: 

Preflight – Artwork is being checked 

Saved – Artwork has been saved ready for production 

Printed – Your order is now printed 

 Shipped– Your order is on its way


What are the cut off times?

Our cut off for all orders is 6pm daily, anything placed after this will be rolled into the next day advertised on the product page. 

There’s an error when trying to add to basket.

Please try popping the measurements into MM and trying again. 

Do you have a minimum order quantity?

We don’t. With Premier Print you can order 1 item or a few thousand. 

Where can I find product specifications?

On each product page is a section for specifications. Here you can find all details regarding the material, usage and sizing. 

If you still need more info – get in touch. 

What are the maximum material sizes?

Please see all the product specifications on each product page. Please double check your sizes before placing the order if you would like things in 1 piece. 

If you still need help please get in contact before placing the order. 


What is the max banner size we can print in one piece?

We can print up to 3.2m wide by 50m in one piece.

Can you do in between sizes?

Yes, everything is completely customisable to your requirement. 

What are the drill hole and rounded corner size?

Our drill holes are 6mm in diameter and are roughly 2cm in from any edge. These are digitally applied and are placed on your artwork by one of our art team in areas that avoid cutting through any small text, logos or QR codes. 

Rounded corners are 16mm in diameter, anything bigger than this is considered custom shape. 

Why won’t it accept the sizes I’m putting in?

We have a minimum size on most of our products – this is 304mm. 

If you would like your item any smaller than this, the order will need to be placed at the minimum size and then a note added to say you would like it trimmed down. 

If you are wanting an item any smaller that 150mm please get in contact – some of our materials can’t be cut any smaller than this due to our cutting tables. 

Can I order just blank boards?

Yep, you can order boards with no printing on them. All our material comes in white. 

If you would like blank material cut to specific sizes, please place the order like normal and don’t upload any artwork. 

Please drop us a note to say you don’t require any artwork/printing and we will process your order like normal. 

What are your artwork requirements?

We ask for all files to be in PDF or JPEG, to size at 150DPI or half size at 300DPI, in CMYK with no bleed or crop marks. 

Please see the Artwork Setup page at the top of the website for further info, or if you need any further help please call, live chat or email us. 

What file types can I upload?

PDF or JPEG files are preferred but you can also upload TIFF, Illustrator (AI) and Photoshop (PSD) files.

Are there any file types that you can’t accept?

Unfortunately, we can’t accept, IND, SVG, WEB, .HTML, or GIF files.

All Microsoft files (word, powerpoint, publisher, Excel) must be exported or saved as a PDF before sending over. 

What is the maximum file size?

Our maximum file file is 200MB. 

If you’re having trouble uploading your files, please send them over via WeTransfer, Email or Dropbox.  

What colour should my artwork be set up in?

All artwork must be supplied in CMYK.

If your artwork is set up in a different format, such as RGB, this will automatically convert out at the proofing stage which can vary the printed colour of your artwork.


Why has my artwork changed colour?

If files haven’t been sent in as CMYK this can change the colour output on the product. 

There can be slight colour variations between different types of materials due to their nature, and items ordered from other printers with the same artwork may have slight colour differences. 

How do I send you my artwork?

After you have checked out, there is the option to upload your artwork via our website.

Alternatively you can send it by email to info@premierprint.co.uk. Please include your order number (found on your order confirmation email and portal) in the subject when sending artwork.

We can also accept WeTransfers or dropbox links. 

What quality can I expect?

We have brand new state of the art printers, these create great quality prints – checkout our instagram page to see!

Please make sure your artwork resolution is high enough to make sure you get the best quality outcomes. 

Will you check my artwork?

Yes! Everything we print is fully checked over before going to production.

We will let you know via email if there is a problem with your artwork and will work with you until it’s perfect and ready to print.


I’m not sure that my proof looks right, what should I do?

If you’re not happy with your proofs, please do not approve.

Simply respond with comments, then we will amend until you’re happy.

Is my artwork good enough?

If files are sent over with the artwork set up we recommend there should be no issues. 

If you are worried it’s not going to look the way you want once printed please get in touch before placing your order. Just send us over a copy via live chat or email and we can take a quick look. 

Can you improve my artwork resolution?

We can try a few things but we can’t guarantee a crystal clear resolution – it will depend on each individual file sent over. 

The best results will come from good resolution on the original file source when making it. 

Please create your artwork at 150-300DPI to ensure a high quality design. 

Do you offer blank templates for your products?

We currently only offer templates for our flags – these can be found on the artwork section of the flag page. 

All other files just need to be created to the size ordered. 

What can delay my order?

A few things can delay your order;

  • Artwork not uploaded properly 
  • If there are issues with your files
  • Artwork is pixilated or doesn’t fit 
  • A note hasn’t been provided to break down quantites
  • If the art team have emailed and you haven’t responded 
  • If we are doing your artwork 

What if I don’t send over my artwork?

If we find no artwork on your order we will email requesting this is sent over as soon as possible. Once we have your artwork we can then process the order.

If files aren’t supplied by 6pm the day before it is due to be printed, we can’t guarantee it will be shipped as per the date advertised on the website when the order was placed. 

If you are concerned it hasn’t uploaded, please drop it over in an email or get in contact with us. 

What if there is an issue with my artwork?

If files are sent over with the artwork set up we recommend there should be no issues. 

However in the event our art team find pixilation or doesn’t fit the size ordered you will be contacted via email. 

This will pause production until you have let us know how you would like to proceed or new files have sent over. 

Can I use different artworks for my order?

With Premier Print you can print a different design on every item at no extra cost.

All you need to do is select the full quantity of boards/items you need and then after the checkout upload all of your files, there’s also a little notes section if you need to break down the quantities between artworks. 


Can we have a different design on each banner?

You can have a different design on each banner there is no extra cost for this.

If you are looking to get a double sided banner, you can get a different artwork each side. 

Can the banners be used outdoors or indoors?

The banners can be used for both indoor and outdoor purposes. 

I don’t have any artwork, can you help?

No problem! If you can’t supply print ready artwork we offer a design service for £6+VAT per design. Please select the drop down on the product page ‘I require artwork or design’ to request this. 

Please then drop us an email or note with details on all your requirements. We will need to know whether you have high res images and logos to use and whether you have an idea of the layout/colours you would like. We aim to get back to you with a first proof in 2-3 working days. 

I only want text printed, is this still artwork?

Only having text printed is still considered artwork. 

Please either provide a document with the text on that we can size to fit, or select ‘I require artwork or design’ on the product page. 


How / do we custom cut?

We can do custom cut shapes on our Correx and Foamex, and circular on our vinyl. 

Please select the custom shape drop down on the product page and either leave us a note regarding where you would like it cut or supply a line on the file. 

Custom shape is all digitally done and cut on our cutting tables – nothing is hand done. 

Please note we can’t cut line too close to one another or anything too intricate, we will have to leave a slight boarder to avoid parts breaking. 

Do I need an imprint on election material?

Yes, please ensure your file has this already on before sending in. 

Please imprint the following –  Premier Print Unit 7 Maidstone Exchange, Cuxton Road, Maidstone, Kent, ME15 9HF

Can you colour match?

Yes of course. However, in any printing process there is a potential for variation in the colours produced. While we certainly know our systems and can match your colour requirements fairly precisely, we do ask that for any particularly sensitive colours, for example corporate branding, you provide us with Pantone or Hex code references to match to. 

We do hold the right to change or colour settings on our printers to provide the best colours for our customers. 

Do you offer foiling?

We don’t currently offer foiling on our products. 

Do you have any discount codes?

Please see the bar at the top of every page (just under our logo), here we update with any current promotional or discount codes. 


Do you offer charity discounts?

We do! Please either contact us via Live Chat, phone or email and we can get you a discount code. You will need to provide your charity number before we hand this out. 


I can’t find what I’m after on your website, can you help?

Please get in touch by live chat/email or phone and we can try help find what you’re looking for. 

Do you have an instagram account?

Yes please take a look at our previous work in Instagram @premier_print_official 


How can I contact you?

Please see our contact details at the top of the screen.