Yes, please email us a screen grab of your order and we’ll manually add your order, you must provide a charity number to be able to do this.
Do you offer charity discounts?
Can I upgrade my delivery?
Yes, simply wait for the email from DPD local you’ll be able to upgrade it on there portal.
Where do I find my order status?
Simply log into your portal and you will find your order history and where your job is in its journey.
Preflight – artwork is being checked – Saved artwork is saved and ready for production – Printed – artwork is now printed
Will you check my artwork?
Yes! everything we print is fully checked over before going to production, we will let you know via email if there is a problem with your artwork and will work with you till its perfect and ready to print.
Do you offer white label printing/shipping?
Yes! everything we ship is white label, over 40% of our business is from trade printers, white label business owners.
We ship in unbranded boxes the courier label has printers on it and we never include any paperwork with any order.
Can I use different artworks for my order?
With Premier Print you can print a different design on every item at no extra cost, all you need to do is select the amount of boards/banners you need and then upload your files.
Can you colour match?
Yes of course. However, in any printing process there is a potential for variation in the colours produced. While we certainly know our systems and can match your colour requirements fairly precisely, we do ask that for any particularly sensitive colours, for example corporate branding, you provide us with Pantone references to match to, or even post us an example of printed materials you may have, e.g. a business card or leaflet.
What do I do if my product arrives damaged?
In the unlikely event that your product arrives in less than perfect condition please contact us immediately to arrange your replacement.
We have a less than 1% damage rate which is very low.
Do you accept returns?
Only ‘off the shelf’ items may be returned in an undamaged state in their original packaging and are subject to a 25% restocking fee. Returns cannot be accepted on any products with printed graphics or custom made systems.
Where do you deliver?
We can deliver anywhere in the UK. There is a surcharge for Northern Ireland, the Highlands of Scotland and islands such as the Isle of Wight and the Isle of Man. Please contact us for our best prices on these locations – it will depend on the overall size of the parcel.
How can I contact you?
Please see our contact details at the top of the screen.
Do your PVC Banners come with eyelets?
We put eyelets in all of our banners as standard. If you have a different fixing method in mind, we can supply them without eyelets. Please mention this when you send your artwork over. We can supply adhesive hook and loop tape if you need it and can also leave a border around the banner so it can be folded around a sheet of wood and stapled.
Cut off times
Our cut off for all orders is 6pm daily.
How will my order be shipped?
Most orders will be shipped by courier, on a next day service, we use DPD Local you will be notified the day your item leaves us.
DPD Local offer a 2 hour time window via text and email.
What are your artwork requirements?
Please click on the artwork tab on the product you would like to purchase. If you need any help please email or call us.
How soon will I receive my order?
Standard lead time is 3-4 working days. Our express service is 2 working days. – See the countdown timer on each product.
I don’t have any artwork, can you help?
No problem! if you can’t supply print ready artwork – we offer a design service for £10 per piece. Please email or call us with details of your requirements. We need to know whether you have high res images and logos to use and whether you have an idea of the layout/colours you would like.
What’s the fastest I can receive my order?
Our standard turn around time is 3-4 working days from confirmation of order. We do offer a faster lead time which is 2 working days. The artwork you supply must be print ready, every product we sell has an artwork template. It is important that it conforms to that. We are able to offer a much faster service, at extra cost. On some products, we can even dispatch them the same day if artwork is received by 10am! Please call or email us to check availability and pricing.
How do I send you my artwork?
On checking out, you will have an option to upload via our website. Alternatively you can send it by email to email@example.com. Please include your order number (found on your order confirmation email and portal) when sending artwork.